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Terms and Conditions |
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In the case of a Robinsons or Alton building we will ask for a 25% deposit with initial order.
We will confirm acceptance of order either by post / fax or e-mail.
We reserve the right to charge for delivery outside mainland England and Wales.
For deliveries outside this area, and overseas, you will be informed of these costs at the time of enquiring.
Complaints and defects will be dealt within 24 hours according to each manufacturer’s guidelines. The customer will be kept informed during this process either by telephone or email.
Delivery times will depend according to each manufacturer and time of year. We will give you an estimate of delivery times when ordering. Nearer the delivery time either ourselves or the manufacturer will inform you of delivery date.
Right to cancel
You may normally cancel the purchase if you notify is within seven days following the day the product was delivered. You may only return the product if it is complete, not used and in good condition with the box, packaging with which it came. You will receive the refund within 30 days of notifying us of your cancellation. You must return the goods to us, at your own cost, and in the condition you received them.
We will protect your privacy. We will collect information from you only in accordance with the Data Protection Act 1998.
We may use this information, that we hold about you, to contact you from time to time. |
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